Shipping & Returns

Shipping & Returns Policy

Shipping within Germany

Shipping with DHL.
Delivery time: 1–3 business days
Shipping costs: €7.95 flat rate
Free shipping for orders over €300

Shipping to the EU
EU shipping (UPS Standard): €20
Free shipping for orders over €300
Returns / Cancellation
Unworn items can be returned via our returns portal within 14 days of receipt.

Return costs:

Size exchange: free

Refund: Return costs to be borne by the customer

Sale Items
We offer exchanges for discounted items against a voucher. For sale items with up to 35% discount, a size exchange can be made, provided it is still available.

For any queries or concerns, please send a personal message to store@aboutalexa.de

Other Insurance & Shipping Conditions
All shipments are insured until delivery.
Insurance cover ends upon confirmation of receipt.
Deliveries to PO boxes/parcel stations are not possible

Perfume, jewelry, and lingerie cannot be returned for hygiene reasons.

Return Policy

Sale

Please note that we do not offer refunds for discounted items. For sale items up to 50%, a size exchange can be made, provided it is still available. The sale of items with a discount of 50% or more is final.

Returns, refunds, credits or exchanges are not possible. Please contact us at store@aboutalexa.de for any inquiries.

Returning Products

You can return unworn items to us within 14 days of receiving your order. We provide you with a DHL return label via our returns portal. You can find out how to use our returns portal here.

For a size exchange, we cover the return shipping costs. Should you not like an item and wish to return it for a refund of the purchase amount, the direct costs will be borne by you.

As soon as we receive your return, we will send you an email confirmation of its receipt.

If you believe you have received a faulty item, you can return it or exchange it within 14 days of receiving the order. This includes goods that were delivered damaged or for which a manufacturing defect has occurred within the specified period.

What you cannot return

Before you decide to return an item, we would like to point out that we only accept returns of items that are:

- in new, unused and salable condition, and
- have all tags attached,
- all shoes must not have scratches on the soles or stains on the shoebox and
- must be returned to us with an additional layer of packaging to prevent damage during delivery.

Our team checks returned items for signs of wear. A return or exchange is only possible if the returned items have passed this check.

Please note that beauty items, perfume, jewelry, nail polish, and underwear cannot be returned for hygiene reasons.

We reserve the right to refuse a return if we feel that our return policy has been abused through repeated returns.

Returns from abroad

Returns from abroad can also be registered in our returns portal. Please note that we cannot provide you with a DHL return label for this. The direct costs of returning goods from abroad are to be borne by you.

How do I get my money back?

The purchase amount will be refunded to you within a maximum of 14 days after receipt and inspection of the goods via the original payment method. You will receive a confirmation by e-mail as soon as the credit has been paid out.

Do you still have questions?

Whatsapp: +49 (0) 176 – 311 569 48

Telephone: +49 (0) 176 – 311 569 48

E-Mail: store@aboutalexa.de

Returns Portal: https://aboutalexa.de/apps/returns