FAQ
What is ABOUT.ALEXA?
ABOUT.ALEXA is an exclusive designer fashion store and premium online shop for high-quality women's fashion. We offer curated designer labels, personal styling advice, and a boutique shopping experience – online and in-store in Dortmund.
ABOUT.ALEXA is an exclusive designer fashion store and premium online shop for high-end women's fashion. We offer curated designer labels, personal styling advice, and a boutique shopping experience – online and in-store in Dortmund.
ABOUT.ALEXA offers an exclusive selection of international designer labels and premium brands. Our key brands include:
IRO Paris, GANNI, Vivienne Westwood, Filippa K, Róhe, by Malene Birger, Free City, Dondup, PNTS, Gestuz, Halfboy
Our assortment is regularly expanded with new designers.
ABOUT.ALEXA offers a unique combination of curated designer collections, premium service, personal styling advice, and a boutique atmosphere. Instead of mass-produced goods, you'll find high-quality looks, exclusive labels, individual outfit recommendations, and impeccable service.
The ABOUT.ALEXA store is located in Dortmund city centre directly on Hansaplatz and offers personal fashion advice, comprehensive service and an exclusive selection of current designer collections. Appointments for personal shopping can be booked in advance.
Our most popular brands include trendy premium labels such as GANNI, IRO Paris, Filippa K and Róhe, as well as iconic designers like Vivienne Westwood. The most popular categories are dresses, knitwear, jackets and luxurious basics.
Shipping takes place within 1–3 working days. Orders received in the morning are often shipped on the same day. Every delivery includes tracking.
We offer standard shipping, premium shipping, and – depending on your location – express shipping. All packages are securely packed and sent with tracking.
You can easily return items within the return period. Pack the items, enclose the return form, and send them back via your preferred shipping service. A quick refund will be issued upon receipt.
We accept credit card, PayPal, and Sofortüberweisung. All payments are SSL-encrypted and secure.
Yes. We source our goods exclusively directly from brands and authorized distributors. Every product is guaranteed to be 100% original.
In every product description, you will find individual information on fit and size recommendations. If you are unsure, our styling experts can help you via email, phone, or in person at the store.
For special occasions, high-quality dresses, modern blazers, elegant sets, or unique statement pieces are ideal. Upon request, our stylists can create complete, occasion-appropriate outfits – online or in-store.
Yes. You can book personal shopping or styling appointments. Our experts create individual looks, advise on sizes, fits, brands and new collections.
Shipping is primarily within Germany; international shipping is possible depending on the region. All international shipments include tracking and will be delivered securely.
It is best to contact us personally by phone, email, or WhatsApp. Our service team will immediately check whether your item can be reordered.
Designer fashion requires careful maintenance. High-quality fabrics like cashmere, wool, or silk should be cleaned gently. Please note the care instructions in the product description or use professional cleaning.
No. Ordering without an account is possible. However, a customer account offers advantages: order overview, saved addresses, wish list, faster checkouts, and exclusive offers.
Yes. We offer digital and printed gift vouchers. They can be redeemed in our online shop and in-store – ideal for special occasions and high-quality gift ideas















